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Fraud & Risk Management

First Data offers a holistic approach to Fraud & Risk Management with products that are seamlessly integrated into our core processing and operations. As an industry leader in fraud and risk management, our experience and expertise can limit losses while maintaining a high level of customer satisfaction. We offer technical tools, strategic consultancy and operational services that enable you to stay ahead of emerging trends to effectively manage risk, prevent and reduce fraud.

In this suite

Fraud Prevention & Detection

Innovative solutions for detecting credit and debit card fraud.

First Data helps detect fraud using the market’s leading system for transaction monitoring. Our fraud detection system is integrated into our FirstVision ™ Solution and many other legacy platforms.

First Data Advantages

First Data is an industry leader with the experience to stay ahead of industry trends and help you limit losses from fraudulent transactions. Our neural network technology, customer communications, and strategic consultancy options provide you with a distinct advantage in fighting fraud. 

Key components

First Data Falcon Scoring, including:

  • Neural Network Technology for fraud behaviour score
  • Consortium model of fraud in a given geographic area
  • Rule editor that allows clients to define their own fraud strategy
  • Case management with intuitive graphical user interface for more detailed fraud investigation
  • Strategic consultancy
  • First Messaging and Transaction Service (MATS) for mobile text communications
  • First Alert text to voice service in multiple languages

Fraud Resolution

An integrated system for managing fraud disputes.

The First Data FirstVision platform uses the Credit Management System (CMS), the Account Service Management (ASM) and the Interchange Tracking System to manage disputes, chargebacks and fraud. 

First Data Advantages

Our dispute management system increases efficiency and improves customer service in the fraud resolution process.  The system enables agents to initiate, execute and complete all functions necessary to handle disputes, chargebacks and fraud transactions in the FirstVision platform.

Key components

  • Automatic queuing of potential fraud transactions
  • Ability to route transactions to specific agents
  • Ability to move transactions real time between accounts
  • Ability to charge back and write off transactions

Authentication Services

State-of-the-art tools to verify customer identity.

Our authentication service lets you verify the identity of your customers using the 3D Secure Authentication Programme to manage the risk of identity theft and fraud.

First Data Advantages

As one of the industry’s most in-depth data sources, our superior authentication tools help you to gain new customers and retain your existing ones. We offer fully hosted and compliant authentication that helps you stay ahead of identity theft trends and reduce cardholder-not-present fraud.

Key components

First Data authentication services include:

  • F3D Secure Authentication Programme
  • Fully-hosted
  • Fully compliant with all scheme mandates
  • Rapid deployment and client customisation capability
  • Branding and multiple language options
  • Multiple authentication programmes in a single deployment
  • Verified by Visa®
  • MasterCard SecureCode®

Credit Risk Managment

Data sources and predictive modelling that help mitigate risk.

First Data combines improved data sources, cutting-edge analytics and customer management to effectively assess and manage credit risk. We offer tools that can help you customise your process and react faster.

First Data Advantages

First Data utilises a market-leading solution, TRIADTM, to offer a one-to-one approach that allows you to balance credit risk effectively while continuing to maximise quality customer acquisition and retention. We utilize cutting-edge predictive analytic models that provide more individualised risk assessment with increased productivity.

Key components

  • Profiling capability that enables timely reactions to account “events”
  • Custom scorecards and decision keys
  • Data exploration
  • Cluster segmentation
  • Predictive analytics with strategic planning and “what if” analysis

Collections & Recovery

Targeted account treatment to help maximise your collections effectiveness.

Our client-branded arrears management includes analytics for segmentation, rich channel contact strategies, flexible payment methods, sophisticated dialler campaigns, experienced collection negotiators and performance measurement aligned to your business objectives.

First Data Advantages

The First Data arrears management solutions and experienced collections agents enable businesses to apply differentiated customer treatment strategies across account portfolios. We can help increase contact rates, amounts promised and arrears collected. Business intelligence reporting tracks portfolio performance to your business objectives.

Key components

  • Collection solution that are fully integrated with the FirstVision platform
  • Wide choice of customer contact channels
  • Strategic predictive analytics
  • Champion & Challenger treatment strategies
  • Multiple payment solutions
  • Call recording for quality management and compliance
  • Portfolio reporting and key performance indicators
  • Effective, experienced collection agents
  • Branded customer experience using definable call scripting
  • Visibility of full customer relationship
Products and services are subject to change without notice and may not be available in all regions. Restrictions may apply to certain services.