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Products / For Financial Institutions / Business Intelligence & Analytics / Data Analytics & Decision Management

Business Intelligence & Analytics

First Data offers one of the industry’s most advanced predictive analytic tools. Our services enable financial institutions to leverage information across business lines to improve decision-making and bottom-line results. First Data can help you better understand your customers and business processes, build predictive models and apply strategy applications to increase profitability, reduce service costs, improve collections, maximise marketing effectiveness and create successful customer loyalty programs.

In this suite

Business Intelligence

Management information that provides insight into portfolio performance.

Our Business Intelligence Solutions provide detailed and summary information on key performance indicators at the account and portfolio level across key functional areas—marketing, risk, fraud and collections.

First Data Advantages

The First Data Business Intelligence Service leverages FirstVision™ data to provide high-quality information that enables you to identify opportunities to generate revenue, reduce risk and control costs. Our standard performance measures help identify changes to optimise your business strategy and operations.

Key Components

  • High performance scalable Management Information System
  • Business orientated access to  information at the account and portfolio level
  • Browser-based user interface for ease of use
  • Pre-defined reports highlighting key performance indicators with drill-down capability
  • Ability to perform ad hoc queries and build custom reports
  • Professional services to assist in analysis and identification of strategies to improve performance

Data Analytics & Decision Management

Predictive Analytics and Decision Management Services to optimise performance.

Our Predictive Analytics and Decision Management Solutions enable you to effectively utilise business intelligence information to improve business strategies across the customer life cycle. Optimise performance in marketing, risk and fraud management and collections.

First Data Advantages

First Data’s predictive analytics and decision management solutions enable you to utilise historical information to build predictive models and rules-based decision strategies to improve performance across the customer life cycle.

Key Components

  • Integrated platform including predictive modeling, segmentation (clustering) analysis and a rules engine for decision management
  • Ability to plan and simulate actions, strategies and campaigns
  • Enables deployment of predictive models and decisioning  to score customer accounts automatically for marketing, risk and collections without any additional coding
  • Intuitive user interface for ease of use and rapid time to deployment of models and strategies
  • Utilizes both structured and unstructured (text) data for enhanced predictive models
  • Templated analytics applications for behavioural scoring, usage stimulation and collections
  • Model effectiveness and performance tracking for continuous improvement
Products and services are subject to change without notice and may not be available in all regions. Restrictions may apply to certain services.