Contact

We are committed to serving you. Our contact information below is organized by our solution/product divisions. Have a general question? Call our corporate headquarters and we’ll guide you in the right direction.

Merchants

  • First Data Global Gateway, (please have your merchant ID available) Tel: +1 888-477-3611
  • First Data Global Leasing Tel: +1 877-257-2094
  • First Data Payment Software Tel: +1 800-365-1998
  • Merchant Sales Inquiries Tel: +1 866-382-8643
  • Prepaid Services Support Tel: +1 877-848-8970
  • Secure Transport Vendor Integration Tel: +1 866-351-9981
  • TeleCheck Support Tel: +1 800-TeleCheck (+1 800-835-3243)
  • POS Support North (12-digit merchant number) Tel: +1 866-761-4287 option 10, option 0
  • POS Support FDR (13 digits Merchant Number) Tel: +1 866-761-4287 option10, option 5
  • POS Support South (16 digit Merchant Number) Tel: +1 866-761-4287 option 31
  • POS Support Retail Buypass Tel: +1 800-788-4807
  • POS Support Petro Buypass Tel: +1 866-302-0560

Financial Institutions

  • Debit Card and ATM Help Desk Tel: +1 877-866-7827
  • Instant Cash (existing clients) Tel: +1 800-641-0035
  • STAR Help Desk Tel: +1 877-866-7827
  • TeleCheck Tel: +1 800-TeleCheck (+1 800-835-3243)

Government Agencies

  • AccessNet/Telepath/EIC Application Support Tel: +1 800-747-1374
  • FDGS (Govconnect) Application Support Tel: +1 800-747-1374
  • govONE State Tax Application Support Tel: +1 800-332-4125
  • Higher Education Support Tel: +1 800-747-1374 option 2
  • remitONE Tax Application Support Tel: +1 800-281-6570
  • State EFT Tax Application Support Tel: +1 800-281-6570
  • Transit Support Tel: +1 800-747-1374 option 2
  • Treasury Support Tel: +1 800-747-1374 pption 2

Media Relations

Social Media

Investor Relations

Security

FDC Corporate Security/Data Privacy Hotline

  • US Hotline Tel: +1 888-427-4468
  • International Hotline Tel: +1 402-777-2911

Ethics Hotline

The First Data Ethics Helpline provides employees and non-employees (i.e. Merchants, consumers, etc.) a vehicle for reporting suspected unethical or questionable business practices.

  • Direct Dial
  • USA Tel: 1-800-337-3366 (English)