Independent Sales Customer Service
First Data Independent Sales (FDIS) Customer Service creates the foundation of our success, offering a means in which merchants can reconcile deposits, get account statement clarifications and have questions answered regarding rates, fees, chargebacks and retrievals.
Call Centers
FDIS Call Center Representatives are available 24 hours a day, 7 days a week, every day of the year, to answer your Merchant Account questions.
Help Desk
The Point-of-Sale (POS) Help Desk is invaluable to merchants when it comes to downloading and troubleshooting equipment.
You receive high-quality customer service by utilizing the technical knowledge of POS Help Desk Representatives where merchants can have questions answered about their POS processing equipment 24 hours a day, 7 days a week.
New merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment. In addition, you can call when you need a terminal downloaded with a processing application.
When you encounter a terminal challenge, the Help Desk troubleshoots the issue and, in many instances, can fix it over the telephone. To contact the Help Desk, please call 877-274-7915.