Insights

First Data synthesizes industry knowledge, real-world experience and potential opportunities into key insights. These insights are as integral to the way we do business as our products and services are. Change—specifically innovative, pioneering change—represents opportunity. Our experts offer points of view on various topics to help you navigate todays ever-changing technology and the future of payments.

Contactless Payments: The "Tipping Point" Is At Hand

First Data Thought Leadership
The move to contactless payments is gaining momentum. Learn more about the growing trend in Contactless Payments: The "Tipping Point" Is At Hand.

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Don't Wait For A Data Compromise

Krista Tedder
When it comes to data breaches, the question may not be “if” your organization will become a target; the question may more likely be “when?” Prepare yourself by reading Don't Wait for a Data Compromise.

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Perspective: Securing Payment Data

Craig Tieken
First Data’s Craig Tieken discusses the latest technology innovations to help merchants secure payment data.

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Success Stories: First Data Partners with Minnesota, South Carolina and Connecticut

First Data Thought Leadership
Three new Success Stories highlight how First Data partners with state government agencies to help them save money and provide better service to their residents.

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Perspective: Foreign Shopper Confusion and Dissatisfaction

Brian Frey
Trying to do my part to improve the state of the economy, I went to the mall to treat myself to some new clothing and jewelry. As I waited in line to pay for my purchase, a woman in front of me with limited knowledge of English asked me the cost of the item she had in hand. I thought that she couldn’t read the price ticket so I rattled off the price. She apologized and said she could read the tag but didn’t know if it was a "good price."

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Perspective: What Do Consumers Really Think About Debit Rewards? And What Can You Do About It?

Julie Bohn
Consumers are increasingly choosing debit over credit. Many members of Generation Y have always used debit cards–39 percent of Gen Yers use their card at least 15 times each month, according to Aité Group’s 2009 report Engaging GenY: Cultivating a New Generation of Banking Customers–and other consumers are making the transition as a way to re-structure how they control their spending. Are you making that switch worth their while?

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Perspective: Understanding the Great Disconnect

Don Davey
Both Collection Operations and Credit/Risk teams use the words "predictive analytics" but the groups clearly interpret their meaning very differently. I call this the Great Disconnect, as it seems to be universal across organizations -- creditors and agencies, large and small, sophisticated and unsophisticated -- and because it has had a profound impact on the use of analytics in collections.

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Protecting Personally Identifiable Information

RSA
Vantage Magazine, by RSA, discusses the underlying need for better protection of Protecting Personally Identifiable Information (PII).

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Perspective: How to Make Gift Cards Special this Holiday Season

Anne Howard
Holiday shopping season is upon us and it’s time to get your shopping lists together! Consumers will be preparing for holiday shopping while trying to stay on budget. Many struggle with finding the perfect gift that’s affordable, but still meaningful. Gift cards are the perfect solution.

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