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Products / For Government & Education / Billing & Customer Contact Solutions

Billing & Customer Contact Solutions

First Data provides a variety of government billing and customer contact solutions that help you deliver information and services to your constituents more conveniently and cost effectively. Our billing solutions incorporate quality statement design, production and mail or online delivery. Plus, we provide a wide array of customer contact solutions from live agent call handling to interactive voice response-based customer service applications. First Data keeps the lines of communication open, enhancing customer convenience and saving you time and money.

In this suite

Bill & Print Delivery

Complete outsourcing for customer billing and communications.

First Data Paper and Electronic Bill Delivery Solutions offer a fully integrated end-to-end solution for delivery of statements and other correspondence for tax payments, utility bills, tuition and more.

First Data Advantages

First Data is one of the nation’s largest outsourcing providers of transactional documents, so you can benefit from our leading-edge formatting and production capabilities for statements, bills, letters and other correspondence, as well as our segmentation and decisioning tools.

Key components

  • Sophisticated layout and design capabilities
  • Maximum flexibility for targeted messaging/formatting
  • One-to-one segmentation and decisioning tools
  • High-speed color printing
  • Coupons and checks with MICR printing and selective perforation capabilities
  • Weight and white space management
  • Householding and document consolidation
  • Integrated electronic delivery of statements and bills

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IVR/Web Payment Application Development

Interactive voice and Web applications for Government to enhance your customer communications.

First Data has been a leader in high-usage voice application development for over 20 years and has built highly successful Web and IVR applications for tax payments, license renewals, benefits information access and more.

First Data Advantages

As a leader in automated customer care solutions, First Data provides user-friendly IVR and Web solutions that improve information access, speed application processing, reduce error rates and simplify service delivery. Our applications drive increased customer self-service and improved call center efficiency.

Key components

  • IVR application development, hosting and management
  • Web application development, hosting and management
  • Payment processing gateway
  • Open-standards architecture
  • Support for all traditional and emerging technologies (DTMF, Speech Recognition, VoIP, Voice Biometrics)
  • CTI capabilities that improve the routing of inbound calls
  • Hosted model that provides flexible deployment options with minimal up-front capital
  • Data collection, transcription and core system integration

Automated Outbound Messaging

Cost-effective ways to deliver important, time-sensitive information to your customers.

Automated outbound messaging helps you deliver messages quickly and cost effectively. Past-due notices, service outage updates and unclaimed property notifications are just a few examples of how agencies leverage our outbound messaging technology. 

First Data Advantages

First Data automated messaging solutions deliver both one- and two-way messages via phone, fax, SMS and Email and can integrate with your core system for real-time list generation and response capture.

Key components

2Way-ConnectSM
  • One and two-way interactive notifications
  • Web service API integration
  • Integration with client VoiceXML applications
  • SIP-based media gateways
  • Genesys GVP IPCS 7.2 technology
  • Nuanced advanced speech recognition and text-to-speech capabilities
  • Fully redundant dual-site operation
  • 24/7 monitoring and support with real-time application alarming
  • Customizable application templates
eMessengerSM
  • Supports GLB and HIPAA regulations for privacy
  • Supports requirements for E-SIGN and CAN-SPAM Acts

Call Center Solutions

Call center solutions for government help you cost-effectively handle customer service needs.

First Data provides solutions to help you manage your own call center or outsource some or all of your customer service calls, helping you resolve customer inquiries quickly and cost-effectively.

First Data Advantages

First Data Call Centers provide support for government agencies across a wide variety of service issues such as spending card activation, lost card reporting, fraud reporting and resolution, collections and benefit disbursement tracking.

Key components

  • Full call center outsourcing
  • After hours/overflow call outsourcing
  • Temporary call handling for peak periods
  • Real-time collections calling
Products and services are subject to change without notice and may not be available in all regions. Restrictions may apply to certain services.