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Tax Payment Portals

First Data has extensive experience in designing and implementing automated tax filing and payment solutions. We provide solutions on open systems for tax and revenue agencies to improve interactions with taxpayers, reducing cost and error while providing a robust paperless alternative. First Data hosts the Electronic Federal Tax Payment System (EFTPS)—the largest electronic tax payment program in the world, serving more than 10 million taxpayers and processing more than 99 million tax payments annually.

In this suite

Taxpayer Service Center

An end-to-end Web-based portal to streamline the taxpayer process.

A full-service Web/IVR platform designed to help tax and revenue agencies drive efficiency. The Taxpayer Service Center (TSC) allows individuals and businesses to electronically retrieve history and file and pay an unlimited number of tax types.

First Data Advantages

The TSC provides an expandable filing, paying and administrative solution that offers dynamic functionality to meet the diverse needs of individual and business constituents while increasing operational efficiency and reducing cost. The TSC is easily customized to meet the needs of your state or agency.

Key components

  • Individual income tax information, forms, filing and payments
  • Business tax information, forms, filing and payments
  • Third-party bulk filing
  • Archived taxpayer history, allowing electronic access to historical tax records
  • Administrative tools 
  • Auditing
  • Reporting
  • Amnesty filing

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Electronic Tax Payments

Centralized authorization and payment acceptance.

First Data payment gateway solutions facilitate secure electronic tax payments via credit or debit card, eCheck and a number of alternative payment methods.

First Data Advantages

The PayPoint® Payment Gateway incorporates the most advanced fraud protection tools available and offers multiple benefits to state or local government entities, including convenience fee handling, more efficient payments management and improved customer service, all while meeting unique governmental reporting and reconciliation requirements.

Key components

  • Credit card, debit card and ACH processing
  • Robust search engine, database hosting and agency administrative tools
  • Registration and user authentication
  • Advanced fraud detection tools
  • Secure storage of sensitive financial information
  • Convenience fee processing
  • Scheduled and recurring payment capabilities
  • Flexible reporting to aid reconciliation
  • Easily integrated into your existing Web/IVR applications

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Refund/Rebate Processing

Cost-effective, flexible and fully featured debit card-based tax refund solution.

First Data tax refund processing provides refund disbursements via network-branded reloadable debit cards. Our end-to-end solution includes card production and mailing, usage tracking and reporting, end-user customer support and advanced fraud controls.

First Data Advantages

Our refund cards accommodate multiple messaging formats and can provide individualized messaging based on file parameters. We offer advanced online program management tools to handle lost cards, stop payment processing and track usage, plus live agent and IVR-based customer service to support refund inquiries.

Key components

  • Secure interface for refund file transfer
  • Eligibility and address verification support
  • Fast, flexible card production and delivery
  • Individualized messaging based on file parameters
  • Advanced online tools for program reporting and management
  • Live agent and IVR-based constituent servicing
  • Return item tracking and resolution

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Products and services are subject to change without notice and may not be available in all regions. Restrictions may apply to certain services.