ICVERIFY® Software Support
Quickly access the latest release notes, guides and the user agreement for ICVERIFY Software.
First Data wants to make sure our customers can take full advantage of ICVERIFY Software, so we offer you select product manuals and guides that detail the features and functionality for integration into your business.
ICVERIFY Release NotesDownload PDF - (PDF 62KB)
ICVERIFY PA-DSS Implementation GuideDownload PDF - (PDF 751KB)
ICVERIFY Installation GuideDownload PDF - (PDF 853KB)
ICVERIFY Software Developer's Kit GuideDownload PDF - (PDF 1.4MB)
ICVERIFY Configuring Share DirectoriesDownload PDF - (PDF 216KB)
ICVERIFY Gift Card QRGDownload PDF - (PDF 812KB)
Purchasing Card SupplementDownload PDF - (PDF 1MB)
ICVERIFY End-User License AgreementDownload PDF - (PDF 181KB)
User Manager Unlock ToolThis unlock tool is for merchants running ICVERIFY version 4.0.4 or earlier. For merchants running on version 4.1, please see your installation disk for the updated unlock tool for your version or contact our Support team.
Note: right-click the link below, choose "Save Target As...", save the file to your computer, then double click the file to launch the tool. Download EXE - (EXE 56KB)
As part of our support for ICVERIFY, merchants may be asked to send files to our support team in an effort to troubleshoot certain issues. To ensure a fast and secure transfer of these files, our support team utilizes the MessageWay file transfer solution for transferring files between our merchants and our partners in support and product development. If you have been instructed by a member of our support team to submit a file for investigation, please click here.
Payment Software v4.1 UpdatePlease download and install the file below to correct the following issue found in the current version of 4.1: Resolves the issue where ICVERIFY is unable to connect with the auto-validation server when setting up the software for the first time. Download ZIP - (ZIP 695KB)
To install this file, please do the following:
- Close all instances of ICVERIFY such as ICVERIFY Setup, ICVERIFY GUI, ICVERIFY Multi application (If you are running ICVERIFY Multi app as a Windows service then close that as well).
- Go to the ICVERIFY installation folder and locate ICSETUP.EXE.
- Take a backup of ICSETUP.EXE to some safe place that you can retrieve it back if needed.
- Replace the ICSETUP.EXE with the updated downloaded ICSETUP.EXE.
- Run ICSETUP.EXE. If you are yet to retrieve the Validation code then you can retrieve it now or if you have downloaded ICSETUP.EXE for future purpose then run the wizard and save your setup and exit.
If you have any questions about this file, installation of this file or the issue that it corrects, please contact our support desk for further assistance.
ICVERIFY v4.2 UpdateDownload ZIP - (ZIP 3.2MB)
This DLL will correct three issues discovered in the ICV 4.2 version of IC VERIFY. The following issues have been resolved with this fix.
- When using XML mode for req/ans, the ANS file is returned with the following info with each ANS file. "<Reply><Transact<Reply>" The <Reply><Transact should not be in this field.
- When processing on First Data Nashville there is an issue when trying to perform a Void/Full reversal. The response returned was a false "Not Approved". This DLL will correct this issue.
- When processing with First Data Gift Card and attempting to perform a Balance Inquiry, the IC Verify software was not connecting with the host and generated an error "msg# 773".
To install these files, please do the following:
- Settle all open batches.
- Gracefully shut down all instances of the ICVERIFY application like icsetup, icvmlt32 and icverify GUI. If you are running ICVERIFY Multi app as a Windows service then close that as well.
- Take back up of ICVDLL32.dll that you have in the ICVERIFY installation folder. By default for ICV v4.2.0, the installation folder is C:\ICVERIFY\ICWIN420.
- Copy the uploaded ICVDLL32.dll into the ICVERIFY installation folder.
- Restart ICVERIFY GUI or ICVMLT32 app to test the fix.