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    To purchase ICVERIFY Software,
    call +1 800 538-0651
    to speak to a representative.

ICVERIFY® Software Support

Quickly access the latest release notes, guides and the user agreement for ICVERIFY Software.

  • MessageWay

    As part of our support for ICVERIFY, merchants may be asked to send files to our support team in an effort to troubleshoot certain issues. To ensure a fast and secure transfer of these files, our support team utilizes the MessageWay file transfer solution for transferring files between our merchants and our partners in support and product development. If you have been instructed by a member of our support team to submit a file for investigation, please click here.


  • Software Updates

    • Payment Software v4.1 Update
      Please download and install the file below to correct the following issue found in the current version of 4.1: Resolves the issue where ICVERIFY is unable to connect with the auto-validation server when setting up the software for the first time. Download ZIP - (ZIP 695KB)

    To install this file, please do the following:

    1. Close all instances of ICVERIFY such as ICVERIFY Setup, ICVERIFY GUI, ICVERIFY Multi application (If you are running ICVERIFY Multi app as a Windows service then close that as well).
    2. Go to the ICVERIFY installation folder and locate ICSETUP.EXE.
    3. Take a backup of ICSETUP.EXE to some safe place that you can retrieve it back if needed.
    4. Replace the ICSETUP.EXE with the updated downloaded ICSETUP.EXE.
    5. Run ICSETUP.EXE. If you are yet to retrieve the Validation code then you can retrieve it now or if you have downloaded ICSETUP.EXE for future purpose then run the wizard and save your setup and exit.

    If you have any questions about this file, installation of this file or the issue that it corrects, please contact our support desk for further assistance.



    This DLL will correct three issues discovered in the ICV 4.2 version of IC VERIFY. The following issues have been resolved with this fix.

    1. When using XML mode for req/ans, the ANS file is returned with the following info with each ANS file. "<Reply><Transact<Reply>" The <Reply><Transact should not be in this field.
    2. When processing on First Data Nashville there is an issue when trying to perform a Void/Full reversal. The response returned was a false "Not Approved". This DLL will correct this issue.
    3. When processing with First Data Gift Card and attempting to perform a Balance Inquiry, the IC Verify software was not connecting with the host and generated an error "msg# 773".

    To install these files, please do the following:

    1. Settle all open batches.
    2. Gracefully shut down all instances of the ICVERIFY application like icsetup, icvmlt32 and icverify GUI. If you are running ICVERIFY Multi app as a Windows service then close that as well.
    3. Take back up of ICVDLL32.dll that you have in the ICVERIFY installation folder. By default for ICV v4.2.0, the installation folder is C:\ICVERIFY\ICWIN420.
    4. Copy the uploaded ICVDLL32.dll into the ICVERIFY installation folder.
    5. Restart ICVERIFY GUI or ICVMLT32 app to test the fix.