Streamline your collections procedures, increase efficiency, help control costs and help increase your bottom-line profitability with First Data Collections Solutions.
First Data offers your business customized collections management tools to manage collections efforts on overdue customer accounts using integrated outbound customer communication tools - comprehensive databases containing millions of consumer, business, and public records, as well as embedded and applied analytics to help companies improve collections effectiveness.
Outstanding debt and credit charge-offs are increasing year-on-year. To combat this trend, companies are exploring collections concepts that focus resources on customer accounts most at risk. Yet, most lack the technology to adopt these practices fully.
Traditionally, companies have been dependent upon their billing systems to automate collections processes, and some have waited years for an opportunity to replace aging billing systems that stand in the way of implementing improved collection processes.
Integrated Collections Solutions from First Data combine advanced analytics with some of the leading database information and automated communications tools available today. Now, you can employ our innovative collections techniques to help improve the productivity of your collection efforts.
How It Works
You contact the right debtors faster and more efficiently with our comprehensive collections tools that assist your agents operate more effectively, and automated communications tools to help improve response rates. Apply both embedded and applied analytics to increase efficiency to prioritize the most appropriate actions for improved collection likelihood given a customer’s payment history.
Help Your Business:
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Reduce live agent call volumes and enable them to concentrate on the highest opportunity calls
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Improve effectiveness and lower costs with contact methods based on segmentation and scoring
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Apply most progressive actions regulatory restrictions
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Track down hard-to-find debtors
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IVR systems streamline billing and collections interactions
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Print mail services for tailored debtor correspondence
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Automated outbound calling to improve collections notification efficiency
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Comprehensive payment processing to accept a variety of payment options through one consolidated platform
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Positive identification and skip tracing to reduce bad debt and improve collector efficiency
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Data analytics for treatment path optimization
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Innovative analytics for improved disconnection management
