Automated Message Delivery Service

Deliver real-time customer notifications with greater efficiency at typically less cost than traditional live agent calls using 2Wayconnect℠ from First Data.

Event Triggered Alerts

Outbound notification applications include:

• Customer service
• Risk management/fraud
• Collections
• Business continuity

Reduce Communication Costs

• 15-20 times less than live agent calls
• Over 50% less than direct mail
• Successful contact rates over 90%
• 25-30% calls transfer to live agent for purchase of issue resolution
• Hang up rates similar to live agent outbound calling