Customer Correspondence Outsourcing Solutions

For many customers, the statements and letters they receive from you are the primary source of contact with your institution. First Data customer correspondence outsourcing solutions help you design, produce and mail statements and other correspondence that can enhance your brand, increase customer loyalty and boost customer demand for products and services.

Statement and Letter Production Outsourcing
As one of the world’s leading production outsource providers of transactional documents for financial institutions, First Data clients benefit from leading-edge formatting and production capabilities for statements, bills, letters and other correspondence:

• Sophisticated layout and design capabilities providing maximum formatting flexibility and variable messaging support
• High speed color printing
• Coupons and checks with MICR printing and selective perforation capabilities
• One-to-one segmentation and decisioning tools
• Weight and white space management
• Householding and document consolidation
• Integrated electronic delivery of statements and bills

Card Personalization and Delivery Outsourcing
With every card you mail to your credit or debit card customers comes a valuable opportunity to strengthen and reinforce your customer relationships. We can help you make the most of that opportunity with:

• Full scale card personalization and delivery
• Multiple-sized card carriers and welcome kits personalized with one-to-one communications
• Contactless cards and devices
• Digital card printing (edge-to-edge consumer photos printed on cards)
• Returned plastics management

Production and Mailing Outsourcing
First Data’s print and mail facilities combine leading-edge technologies, superior operational efficiencies, and experienced employees to see that your correspondence is printed accurately, mailed on time and completed at the best possible value. First Data's printing and mailing outsource service offers financial institutions:

• Tremendous economies of scale advantages
• Multiple print facilities — all MPTQM certified and utilizing Six Sigma quality assurance methodologies
• In-house presort service
• Production monitoring and tracking capabilities
• Intelligent, secure data management services