Automated Customer Service

We understand your goal: reduce costs while expanding access to government services. Our solutions maintain and deliver information, automate transactions and help you meet the demand for more efficient service by leveraging web and interactive voice response (IVR) technologies. Our automated customer service solutions supplement the capabilities of our core solutions by enabling constituents to access account and agency-specific information via the same automated channels in which they can file their taxes or make a payment.

The AccessNet® platform forms the basis of our automated service solutions. By incorporating tools for host access, voice recognition, text-to-speech, and common service modules, we leverage the AccessNet platform across our product set to deploy common functionality and offer efficient access to government information. We also leverage this toolset across our markets, and can deploy it for your agency to enable automated account access to your utility bill, tax filings, or other payment obligations.

In addition to forming the foundation for basic information and account access, AccessNet serves as the basis for any customer-facing component of our solution set that uses web or IVR technologies. Government agencies across the country have deployed AccessNet onsite. It represents a core component of our robust data center infrastructure. With complete voice and data redundancy, disaster recovery, and voice capacity exceeding 12,000 phone lines, you can save money and maximize uptime by taking advantage of First Data facilities and operations.