Professional Services

First Data Government Solutions assists government clients across the United States in meeting the challenges of the most complex government programs. Our methods and knowledge reflect two decades of experience of working with diverse government programs such as public assistance, healthcare, labor and employment, tax and revenue, child welfare, and more.

Throughout the entire life cycle, First Data Government Solutions can fill key project roles, including quality assurance specialists, subject matter experts, business analysts, testers, and other technical services specialists. Our capabilities focus on your needs from planning to the project to operations. These include:

Strategic Planning—Definition of business need, feasibility studies, identification of costs and payback, advanced planning documentation development, and schedule/ resource planning

Procurement—Requirements definition, request for proposal development, bidder’s conference and kick-off planning, proposal evaluation support, and contract negotiations

Quality Assurance and Independent Verification and Validation (IV&V)—Work plan and schedule validation, deliverable reviews relative to requirements and industry standards (IEEE & ISO), risk analysis and mitigation strategies, independent testing, scope management, change analysis, and project management support

Project Management Office (PMO)—Project work plan development and management, issue identification and resolution, risk management, and status reporting

Conversion Planning and Execution—Legacy system analysis and mapping, conversion plan preparation, data cleanup planning, trial conversion planning and execution, and conversion readiness assessment

Implementation Readiness—Business process re-engineering, worker readiness audits, site preparation planning, facilities readiness review, help desk planning, and go/no-go assessment

Training Development and Delivery—Training plan development, curriculum development, training readiness review, training delivery, and post training assessment

Post Implementation Support—On-site expert coaching, help desk management and support, and case clean-up support

Operational Oversight—Program integrity and quality control, call monitoring, complaint monitoring, error trend analysis, and training gap identification