Electronic Integrated Disputes System℠ (eIDS℠ )

Sales disputes can have a negative financial impact on merchants large and small. The time spent in resolving them represents a significant investment. Plus, when credit card companies don’t get a quick reply to their retrieval requests for a particular transaction, they can automatically issue a chargeback, taking away from revenue you were counting on.

It gives you a complete view to make an informed decision by alerting you to requests and providing historical information. Plus, because it’s Web-enabled, you can use it to send alerts and messages to those working on the sales dispute resolution. Easy to use, reliable and secure, the system displays instructions, automated notifications and internal notes so it can be used by multiple people.

How Electronic Integrated Disputes System (eIDS) Works

eIDS makes it easier to manage sales retrieval requests and chargeback disputes, thanks to a simple interface that enables research and the online exchange of information between you and your processor. Accessed through the Internet, the system provides merchants a user friendly, Windows® driven, real-time tool to exchange documentation and information. eIDS provides merchants with online access to correspond with free-formed notes, take action on a sales dispute and receive confirmation and acknowledgement of fulfilled requests.

Help Your Business

• Retrieve case information quickly
• Manage research time efficiently
• Manage and respond to sales disputes more effectively
• Confirm that your responses have been received
• Reduce postage, fax and telecommunication costs

Help Your Customers

• Get a fast response to any disputed charge
• Have more confidence in conducting business with you

• Single repository to manage chargebacks and retrievals, even for multiple locations
• Stores case documentation for up to two years and authorization data for six months
• Simple-to-use tools for prioritizing sales disputes by cardholder number, case due date, disputed dollar amount or status
• Expedited communication with all interested parties
• One source to view customer letters and other supporting documents
• Access to online assistance when managing sales disputes