TeleCheck® Consumer Assistance
For nearly 40 years, TeleCheck® has safeguarded businesses and financial institutions from fraudulent or bad checks. What you may not know is that we are also here to serve you—the consumer. Writing checks means risk with the increased chance of identity theft. However, TeleCheck makes paying with a check secure and simple, whether online, over the phone or at a department store.
With the possibility of bounced checks and identity theft, we realize that you may want more information and answers.
Consumer Contacts
Get the right numbers to call and access the right resources to answer specific TeleCheck questions.
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Frequently Asked Questions
Find quick answers to questions about declined checks and our TeleCheck® ECA® service, including: Is TeleCheck telling the business that my check is not good? Does TeleCheck have access to my bank account balance? Why do you need my signature?
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Check Fraud and Preventions
Take the precautionary steps to prevent check fraud when ordering, writing, mailing and reconciling checks.
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Check Forgery or Identity Theft
Find out how to report a forged, counterfeit, lost or stolen check, or identity theft to TeleCheck or TRS Recovery Services.
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Call 1-800-366-2425 (USA) and 1-800-361-8199 (Canada) to talk with a TeleCheck customer service representative.
Related links
Protect Your Identity
Visit the Federal Trade Commission web site for more info on identity theft. http://www.consumer.govTeleCheck Canada Privacy Statement
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