TeleCheck® Consumer Assistance
For nearly 40 years, TeleCheck has safeguarded businesses, financial institutions and consumers from fraudulent or bad checks. We make checks easier and safer for merchants to accept, while helping consumers prevent fraud and bounced checks. Whether you’re looking for general merchant assistance, information on warranty and returned checks, training materials, or simply want to report a check forgery or identity theft, TeleCheck offers you the support and customer service you need.
How TeleCheck Works
Understand the process and benefits behind the TeleCheck Electronic Check Acceptance® (ECA®) service, for both businesses and you—the consumer.
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Declined Check?
Find quick answers to questions about declined checks and our TeleCheck® ECA® service, including: Is TeleCheck telling the business that my check is not good? Does TeleCheck have access to my bank account balance? Why do you need my signature?
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Check Fraud?
Find out how to report a forged, counterfeit, lost or stolen check, or identity theft to TeleCheck or TRS Recovery Services.
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How to Prevent Check Fraud
Take the precautionary steps to prevent check fraud when ordering, writing, mailing and reconciling checks.
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Request Your TeleCheck File Report
TeleCheck offers a consumer the option to obtain a copy of their credit report and certain of the sources of the information contained in the consumer report.
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Consumer Contacts
Get the right numbers to call and access the right resources to answer specific TeleCheck questions.
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Call 1-800-366-2425 (USA) and 1-800-361-8199 (Canada) to talk with a TeleCheck customer service representative.
Related links
Protect Your Identity
Visit the Federal Trade Commission web site for more info on identity theft. http://www.consumer.govDownloads
TeleCheck Debt Dispute Form (PDF, 502KB)
TeleCheck Forgery Form (PDF, 420KB)
Sample TeleCheck Forgery Form (PDF, 472KB)