About us

First Data - ICICI Merchant Services (IMS)

A market leader in electronic payment acceptance

Leading merchant acquirer focused on enhancing your sales online, in-store or on the go

First Data IMS represents an alliance formed in 2009 between ICICI Bank – India’s largest private sector bank, and First Data – a global leader in commerce-enabling technology and solutions, serving more than six million merchants around the world – from the smallest businesses to the largest corporations. First Data IMS is one of over 80 alliances First Data has launched with many of the world’s premier banks.

Spread across 700 cities and towns, First Data IMS combines deep local market insight with First Data’s global expertise to create tailor made payment solutions for businesses of all sizes. First Data IMS enables merchants across India to securely and conveniently accept payments online, in-store and on-the-go through cutting edge terminal technology and eCommerce solutions

First Data IMS is committed to be at the forefront of innovation in the payment space In India and globally, making electronic payment acceptance fast, easy and secure.

Value to your business

First Data IMS holds a unique position in the Indian marketplace, unlike other merchant solution providers. We offer your businesses a combination of:

  • Omnichanel digital and mobile payment solutions to enrich the customer experience and drive customer loyalty
  • Tailored POS and payment gateway solutions and pricing plans to meet your specific requirements
  • Mobile payments and digital self-service channels through the First Data IMS mobile app
  • Easy to manage reporting with online access to your payment processing information – accessible anytime and anywhere
  • Service and support when you need it via our 24/7 customer service specialists
  • PCI compliant and advanced fraud protection to safeguard your business
  • Reliable 99.99% scheduled switch up-time even during your busiest time
  • Access to global payments expertise, with in-depth local experience in India
  • Integrated regional solutions with offering standardisation across Asia
  • On-going investment in technology and innovative solutions

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