Connect with us
Connect with our helpdesk to get started and discuss your business requirements.
Give us a call or fill out the form
1800 102 1671
1800 266 6545
We'd love to hear from you.
Existing customer?
For any technical queries with regards to the First Data Payment Gateway,
call 1800 102 1673
Download our mobile app to raise requests at your fingertips!
Search for “IMS Mobile” in your app store
Or try our IVR Now!
Self-service available in English, Hindi and Tamil, with simple and easy to use features
- Raise requests for paper rolls, terminal service, account statement etc.
- Latest mobile app features include Bharat QR acceptance and chargeback document upload
If you are not satisfied with the current resolution, please contact the below between 9AM to 6PM on business days.
Level 1: Escalation Desk
Email ID: merchantesc@icicims.com
Phone: 022 41634031
Level 2: Nodal Officer
Email ID: nodal.escalation@icicims.com
Phone: 022 41634032
Level 3: Business Head
Email ID: imsbusinesshead@icicims.com
Phone: 022 41634033