Consumers are embracing innovation.
Consumers have embraced online and mobile innovations to empower themselves and enrich their choices, whether they’re shopping for a car, looking for a dentist, or searching for a restaurant. When consumers are managing their money, they expect the same enhanced experience. They want their banking needs met with fast and seamless products and services that are always available, reliable and secure.
Demographics are shifting.
Demographics are shifting. By 2020, the majority of consumers will be tech-savvy “digital natives” who grew up online and on their smartphones. These changes mean that, in order to remain competitive and profitable, card issuing banks need to harness technological advancements to create a compelling customer experience that can increase loyalty. And they need to do all that while improving their own operational performance. Technology offers numerous gleaming innovations that promise to achieve these goals, yet technological adoption and business results often lag behind expectations and predictions.
First Data's digital banking solutions are consumer-centric.
First Data believes that digital opportunities already exist today that can enhance the customer experience and start to walk consumers and financial institutions forward into the digital future. First Data’s Digital Agenda takes a consumer–centric approach to digital banking solutions; We are focused on the technology of the future, but also solutions that drive consumer value today, across the customer lifecycle. Please contact us to find out more about our digital agenda and associated solutions.