Preventing Chargebacks

Most chargeback situations arise at the time the transaction is completed, and most can be prevented with a little training. First Data compiled 14 tips to avoid potential chargebacks.

Consider These 14 Tips to Avoid Potential Chargebacks

1. Do not complete a transaction if the authorization request was declined. Do not repeat the authorization request after receiving a decline. Request another form of payment.

2. If you receive a call message in response to an authorization request, call your authorization center. The operator may ask to speak with the cardholder. If approved, write the authorization code on the sales receipt. If declined, ask the cardholder for another form of payment.

3. Make an imprint for all card-present transactions. If you have a point-of-sale terminal with a magnetic stripe reader, swipe the card through the reader for every face-to-face transaction. If the terminal isn’t working or a card’s magnetic stripe cannot be read, manually enter the account information and make an imprint of the embossed information onto the sales receipt by using a manual imprinter; even if the transaction is authorized and the cardholder signs the receipt, if the receipt does not have an imprint of the embossed account number and expiration date, the transaction may be charged back to you for no imprint if the cardholder later denies participating in the transaction.

Download the article to read the complete list of tips to prevent chargebacks.