First Data Call Centre customer service representatives can quickly confirm a consumer’s identity and review account information to determine if the cardholder is in possession of the card and whether the transaction should be approved or declined.

First Data Advantages

Our scale and expertise offer cost-effective outsourcing for authorisation and referral transactions. Our leading-edge technology gives you advanced functionality, including recorded calls and screen-capture capabilities. We can help provide faster transaction speed and better customer service to your cardholders.

Key Components

  • Faster inquiry handling
  • Consistent call handling
  • Reduced customer service representative training with the use of user interface (UI) screens and automated actions