With this suite of solutions, issuers can offer their cardholders the convenience and security of PIN change in-branch, at the ATM and via online banking. Provide cardholders flexibility and choice to manage their PINs using their preferred service channels and in their own time, 24/7, 365 days year.

First Data Advantages

The modern consumer is constantly demanding new services, and wants to be able to use these services anywhere/anytime via internet, mobile and in-person. This market demand, coupled with advances in technologies, is driving rapid change across the payments industry, with institutions needing to constantly update their services to stay relevant and competitive. First Data brings you scalability, breadth of processing services, unparalleled global presence and a heritage of reliability and technology investment.

Key Components

Retain existing customers and attract new ones by keeping your online self-service channels up-to-date with the latest features and tools through First Data’s PIN management services.


Easily integrate Online PIN Select into your online banking channel to provide a great new self-service option for your cardholders to securely change an existing PIN (for example to replace a forgotten/lost PIN), create a new PIN for personal security preferences or self select their own PIN for a newly issued or replacement card, all via internet and mobile banking channels. Online PIN Select is a secure PIN change transaction service – giving your customers the security and convenience they’ve been waiting for.

Features and Benefits:

  • Enables the security and convenience for PIN change via internet and mobile channels 24/7, 365 days year
  • Simple and intuitive customer service for cardholders to self select PIN
  • Complies with industry/APCA approved security guidelines
  • Supports online (host based) PIN change
    • Online: Database PVV (Pin Verification value) at First Data