To cancel your account, you must call us at 1-888-263-1938. Any request to cancel your account using the form below will not be actioned.

If there is a potential violation of the Code of Conduct that you would like to bring to our attention, please complete all of the following fields and then click the submit button below to have your submission routed for review:
Following receipt of your complaint we will:

  • Acknowledge receipt of your complaint within five business days.
  • Provide our final decision within 90 days of receiving the complaint, along with:
    • A summary of the complaint;
    • The final result of the investigation; and,
    • Explanation of the final decision;

If we cannot provide a response within 90 days, you will be informed of the delay, reason for the delay, and the expected response time.

Code of Conduct Complaint Form

* Required fields

What is the nature of the potential Code of Conduct violation?

Service Provider Information

By submitting this form, you agree to have First Data contact you to speak of this complaint.

IMPORTANT: Any request to cancel your account will not be actioned. You must call 1-888-263-1938 to cancel your account.