STEP 1:   Please make sure to first contact the First Data Help Desk at 1-888-263-1938.   If you do not receive a resolution, please go to STEP 2. 

STEP 2:  Please complete the Code of Conduct Complaint Form and ensure that all information requested is provided. This form will be routed to the Chief Compliance Officer, who will investigate the complaint and attempt to resolve it.

If Steps 1 & 2  do not resolve the complaint to your satisfaction, you may also contact the Financial Consumer Agency of Canada (FCAC).

Telephone: 1-866-461-3222   |     Email:

Write to:  Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, ON K1R 1B9


Alternatively, you may contact Visa Canada, Mastercard Canada, Interac, and Discover Canada as noted below:

Visa Canada

Email:   |    Fax:   416-860-8873    |    Web:


Mastercard Canada

Phone: 416-365-6655   |   Email:         


Mail:      Mastercard Canada, 600 - 121 Bloor St. E, Toronto, Ontario, M4W 3M5 (Attn. Code of Conduct Compliance)


Interac Canada

Phone: 416-362-8550 or 1-855-789-2979



Discover Canada

Phone:  1-800-263-0104


Mail:      Discover Global Network, PO Box 81, Georgetown, Ontario, L7G 4T1