Ernest Tai serves as vice president and head of Client Delivery and Global Product Development for First Data – Greater China. In this role, he has responsibility for the timely delivery of First Data solutions to support both First Data client and market needs. To increase customer satisfaction, key focus areas are employee engagement and empowerment, and the importance of knowing our customer’s needs and doing thing right the first time.
Prior to joining First Data in 2012, Tai was head of the Service Delivery Division of Citigroup Software Technology Service (Shanghai) Co., LTD. In addition, Tai has held multiple senior delivery management positions for GE Consumer Finance VisionPlus Global Development and Citigroup International Credit Card Centre.
Tai earned his bachelor’s degree in computer and information science from the National University of Singapore.