First Data Advantages

Our dispute management system increases efficiency and improves customer service in the fraud resolution process. The system enables agents to initiate, execute and complete all functions necessary to handle disputes, chargebacks and fraud transactions in the card processing platform.

Key Components

  • Automatic queuing of potential fraud transactions
  • Ability to route transactions to specific agents
  • Ability to move transactions real time between accounts
  • Ability to charge back and write off transactions