When Should You Change EPOS Systems?

An EPOS (Electronic Point of Sale) system can be a big investment for your business. It’s an investment in terms of your initial outlay, in terms of taking the time to train staff to use it and in terms of how its functionality may shape your business and vice versa.

Claim your free guide and find out what you could gain from upgrading or replacing your EPOS system.

An EPOS (Electronic Point of Sale) system can be a big investment for your business. It’s an investment in terms of your initial outlay, in terms of taking the time to train staff to use it and in terms of how its functionality may shape your business and vice versa.

That’s why many businesses end up using EPOS systems that are way past their sell by date.

But how do you tell if your EPOS system is due an upgrade?

Outdated functionality and technology

An EPOS system puts the power of technology behind your business. However, when you’re using an outdated model it can feel like a burden rather than a benefit.

Outdated functionality could mean any number of things. A good example is the on-screen interface your staff have to use. Is it clunky and old fashioned? Do new members of staff struggle to learn how to use it?

As technology advances, old systems end up getting left behind. A great example of this is the rise of contactless payments, the use of which is showing huge growth year on year. If your card machine or point of sale system is preventing you from taking contactless payments, this is going to become an inconvenience for an increasing number of potential customers.

Having to find workarounds

One of the knock on effects of outdated technology is that you have to find ways to make it work for you. This might mean finding ways to cheat your own system, adding peripherals or external processes, or simply doing some tasks by hand.

All of these are signs that your system isn’t meeting your needs – that your business has outgrown the capability of the technology.

Running into limitations

You may run into brick walls with your EPOS system. These can either come from a lack of functionality or from the payment contract that some systems require you to agree to.

If it’s a functionality issue then you’ll probably have to find a workaround, which is inconvenient enough. However, if it’s a contractual issue you may find that you’re stuck in a bad spot unless you’re willing to pay your way of it.

Quality of service – and how much you’re paying for it

Service can be a major problem for business owners. Your EPOS system sits at the core of your business. If something goes wrong you want to know there’s someone at the end of the phone to help you out. This can get complicated if you’re having to use workarounds.

We’ve also found that many business owners are paying shocking amounts on service contracts just so that they have access to support staff. Even then, this doesn’t guarantee you professional or high quality support.

False economy

Many business owners hold off on replacing or upgrading their EPOS systems because they believe it is an expense they can’t afford.

However, this is false economy if you’re dealing a system that is any or all of the following:

  • Inconvenience for staff and customers
  • Forcing you to find ways to make it do what you need
  • Locking you into an sub-optimal payment contract
  • Requiring you to pay for customer support
  • Delivering un-professional or limited hours support
  • By making your business more efficient for customers and staff alike, a modern EPOS system will drive more transactions and more revenue. Partner that up with better payment rates and free 24/7 support, and you could find that an EPOS upgrade could actually make your business more profitable.

Find out more about modern EPOS

Want to know what upgrading your EPOS system could mean for your business in terms of functionality?

We’ve put together a guide on understanding EPOS to help business owners get a picture of the options available to them, and of what the modern EPOS system is capable of doing.

Claim your free guide and find out what you could gain from upgrading or replacing your EPOS system.

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