First Data’s Contact Centres deliver a cost-effective customer experience for all types of calls for debit, credit, commercial, prepaid, loyalty cards and loans.  Additionally, in select regions, we offer contact centre services to support governments, telecommunications providers and other corporate customers. Our comprehensive services can be integrated into our FirstVision Processing Solution, your in-house systems or offered as a stand-alone service.  We offer self-service Web applications, interactive voice response (IVR), Email and standard mail, voice or Short Message Service (SMS) through a customised solution or a shared multi-skill operation.