What Smartphone/Tablet is compatible with the SumUp Device?
The card reader is compatible with iOS 7.0 and above and Android 4.4 and above
Devices connect to Smartphone/Tablet via Bluetooth 4.0
Click here for more information
What cards are be accepted on the device?
Visa® , Mastercard® , VPay® , Maestro® , American Express® , Diners Club International® and Discover®
Does the SumUp device process contactless payments?
Yes including Apple Pay and Android Pay.
Can I take mail order/over the phone payments
No; SumUp is for face to face transactions only
Is there a monthly fee for SumUp?
There are no Monthly fees and no contractual obligations with SumUp. There is no VAT on transaction fees
A transaction fee of 1.69% per debit or credit card will be charged at payment
How long before I receive the payment?
Transactions are processed within 3-5 business days
How much data does a transaction take?
A basic Internet package will be enough as a transaction uses a small amount of data
Do I receive a monthly statement?
No; you can view your transaction at any time on your smartphone/tablet
How do I apply? Do I need to sign a physical document?
Click here or paste this address into your browser https://sumup.co.uk/firstdata to apply online. There are no physical documents to sign, you simply agree to SumUp’s T&Cs during the registration process.
How long from applying will I receive the device?
The device will be delivered within 3-5 business days – there is no additional charge for delivery
Can I return the SumUp card reader?
Yes; you can return the SumUp device within 30 days free of charge. The device is also covered by 12 month warranty.
Is the SumUp device safe?
Yes; the SumUp device meets all the same security standards as a traditional card terminal
The card reader is PCI compliant and has all industry standard certifications and is regulated by the FCA
How do I set up the device?
Download the free SumUp app from Appstore/Playstore and log in via your smartphone/tablet, connect the device via Bluetooth and you are ready to take a transaction. The smartphone/tablet will require a signal 3G/4G/Wi-Fi to authorise the payment