What Smartphone/Tablet is compatible with the SumUp Device?
The card reader is compatible with iOS 7.0 and above and Android 4.4 and above
Devices connect to Smartphone/Tablet via Bluetooth 4.0
Click here for more information
What cards are be accepted on the device?
Visa, Mastercard, VPay, Maestro and American Express
Does the SumUp device process contactless payments?
Yes including Apple Pay and Android Pay.
Can I take mail order/over the phone payments
No; SumUp is for face to face transactions only
Is there a monthly fee for SumUp?
There are no Monthly fees and no contractual obligations with SumUp. There is no VAT on transaction fees
A transaction fee of 1.69% per debit or credit card will be charged at payment
How long before I receive the payment?
Transactions are processed within 3-5 business days
How much data does a transaction take?
A basic Internet package will be enough as a transaction uses a small amount of data
Do I receive a monthly statement?
No; you can view your transaction at any time on your smartphone/tablet
How do I apply? Do I need to sign a physical document?
Click here or paste this address into your browser https://sumup.co.uk/firstdata to apply online. There are no physical documents to sign, you simply agree to SumUp’s T&Cs during the registration process.
How long from applying will I receive the device?
The device will be delivered within 3-5 business days – there is no additional charge for delivery
Can I return the SumUp card reader?
Yes; you can return the SumUp device within 30 days free of charge. The device is also covered by 12 month warranty.
Is the SumUp device safe?
Yes; the SumUp device meets all the same security standards as a traditional card terminal
The card reader is PCI compliant and has all industry standard certifications and is regulated by the FCA
How do I set up the device?
Download the free SumUp app from Appstore/Playstore and log in via your smartphone/tablet, connect the device via Bluetooth and you are ready to take a transaction. The smartphone/tablet will require a signal 3G/4G/Wi-Fi to authorise the payment