Visa Honors First Data with Service Quality Performance Awards

ATLANTA, Aug. 14, 2013 – First Data Corporation, a global leader in electronic commerce and payment processing, today announced that Visa had presented it with the 2012 Service Quality Performance Awards for the Lowest Assured Transaction Rate and Lowest Transaction Response Time in its Issuer Processor category.

This is the third year in a row that Visa has recognized First Data for the quality of its issuing processing.

“We are honored to receive these awards recognizing our service quality leadership, and proud of our best-in-class systems that enable our customers to go beyond the transaction,” said Barry McCarthy, president, Financial Services, for First Data. “Our issuing platforms’ advanced architecture provides great differentiation for issuers and delivers a superior experience for merchants and consumers at the point of sale.”

The Lowest Assured Transaction Rate award recognizes issuer processors that respond to authorization requests in a timely manner, preventing the diversion of transactions to Visa stand-in processing. The Lowest Transaction Response Time award recognizes issuer processors that respond to authorization requests quickly, contributing to cardholder and merchant satisfaction.

The Visa Service Quality Awards were established in 1992 to recognize exceptional card operations performance by issuers, acquirers and processors. Originally for U.S. clients, the program expanded globally four years ago to include all Visa Inc. markets.

Around the world, every second of every day, First Data makes payment transactions secure, fast and easy for merchants, financial institutions and their customers. First Data leverages its vast product portfolio and expertise to drive customer revenue and profitability. Whether the choice of payment is by debit or credit card, gift card, check or mobile phone, online or at the checkout counter, First Data takes every opportunity to go beyond the transaction.  More information about the company is available on as well as on Twitter, LinkedIn, Facebook and YouTube.


Kim Graber, First Data