Fiserv helps hospitality businesses drive revenue, improve operating efficiency and mitigate risk. We understand the challenges that you face and the importance of being ready for the “next normal” in wake of changing guest preferences and behaviours shift.
The article covers trends and best practices to help you redefine your guest journey, from security and fraud protection, handling currency efficiently, to offering your customers the best‑in-class payment and reward options.
We chose to partner with Fiserv for our omnichannel payment infrastructure with the objective to simplify, digitise and integrate our payment processing. Particularly with Shangri‑La’s property management system using Oracle Payment Interface, this solution offers streamlined payment processing which enhances operational efficiency for our staff with greater convenience for our guests at every step of their engagement with us, so we can dedicate our resources and focus on what is important – delivering world-class hospitality and more personalise experiences for our guests.”
Ann Lin Khoo
Vice President – Finance, Treasury Management, Shangri-La International Hotel Management
As an Oracle Validated Integration partner, we offer an integrated solution for the hospitality industry that eliminates the need for extensive integration effort with Oracle Property Management System (PMS), leveraging the latest Oracle Payment Interface (OPI) with tokenisation support. The solution offers an elevated experience for guests and also allows hotels to manage payments centrally, simplifying the operations and reconciliation process for front-line and back office staff.