First Data Hong Kong Helps Fitness First Trim Overhead with Batch Processing



The Client

Fitness First is the leading global Health and Fitness Centre operator in the world. It offers superb facilities in 9 current locations across Hong Kong and a further 361 clubs worldwide, including the UK, Europe, Asia and Australia.

They provide premium health club services for a membership fee, ranging from HK$700 to HK$900 per month.

The Challenge

The Fitness First staff were spending a lot of time every month processing membership fees via the POS terminal. As the membership base grew, processing membership fees became both costly and time-consuming as they had to hire more staff to assist with managing the growing membership base.

The Solution

The Batch Processing solution was recommended as a faster and more efficient way for Fitness First to process the large volume of credit card payments on a monthly basis.

By compiling all credit card payments into a single batch file, Fitness First was able to process multiple payments simultaneously, while managing the timing and source of every transaction. It helped them to simplify authorisation, minimise manual processing and reduce administrative costs - all with the security and reliability of First Data’s Batch Processing solution.