Christine Larsen has served as First Data's chief operations officer (COO) since June 2013. Christine leads the company's global operations, overseeing 13,000 employees. She is driving a global initiative to re-engineer the company's systems, processes and procedures in order to improve the total client experience and drive revenue growth. Christine reports to CEO Frank Bisignano and serves on First Data's Management Committee.
Before joining First Data, Christine was executive vice president at JPMorgan Chase & Co., responsible for firm-wide process improvement and enterprise program management. In that role, Christine managed the response to the Consent Order in the mortgage bank, and the integration efforts of Bear Sterns and Washington Mutual.
Prior to that, Christine was COO for Treasury and Securities services, overseeing more than 20,000 operations and technology resources globally in payments, trade and investor services. She also led critical operations for JPMorgan Chase, including check and item processing during the migration to imaging.
Before her JPMorgan Chase tenure, Christine was managing director at Citigroup serving in multiple leadership roles, including head of high-net-worth operations with Smith Barney, co-head of global operations for the Global Investment Bank and head of Client Delivery for Global Transaction Services. Citi Global Transaction Services was a transaction processing business with a global network spanning 90 countries that provided cash management, trade, securities and fund services to financial institutions and corporate clients around the world. Prior, Christine was a senior technology manager in Accenture's New York Financial Services practice.
Christine earned a master's degree in information management from Syracuse University and a bachelor's degree in English from Cornell College. A passionate advocate of educational access for all, Christine led programs such as JPMorgan Chase's collaboration with Syracuse University and the University of Delaware, developing cross-disciplinary curriculum to train students for large-scale computing in global enterprises. She co-founded Citigroup's Global Transaction Services Women's Council and founded First Data's Women's Leadership Council, which both provide educational and business sponsored programs to help women succeed.
Christine serves as Trustee of Syracuse University and is on the Board’s Executive Committee and is on the Foundation Board of the Borough of Manhattan Community College (CUNY). Christine also serves on the Board of Directors of the Canadian Imperial Bank of Commerce (CIBC).