A Truly Global Processing Platform that Adds Value across the payment product lifecycle.

What is FirstVision™?

FirstVision is a global processing solution that incorporates an extensive range of products and services to fully support the management and processing of credit cards--including bank, co-branded, private label and Sharia-compliant cards--as well as debit, commercial, prepaid, loyalty management, loan and card acquiring.

What led to the introduction of FirstVision?

Over several years, First Data recognised the market's growing demand for a truly global processing platform that would add value across the payment product lifecycle. Using our VisionPLUS® platform (a platform already widely used by many of the world's leading card issuers) as a basis, we focused on developing a single processing solution that would deliver consistent functionality and technology across markets.

What type of customer is FirstVision designed for?

FirstVision has proven its capability in meeting the needs of financial institutions of all types and sizes, anywhere in the world from small to large banks and retailers, from single-product start-up companies to global brands. The functionality on the platform is unrivaled, having been developed over several years with experience gained in markets across the world. This functionality is consistent across our data centres in South America, Asia and Europe, so clients can benefit from platform enhancements regardless of where in the world they originate.

Who makes up the global support team behind FirstVision™?

When you have clients all over the world, you need the global scale and local presence to support them. First Data has organised to deliver FirstVision through a single global line of business, with a single mission, strategy and delivery focus. We have drawn on expertise from inside and outside of First Data to develop a global community of more than 1,000 people who support FirstVision today.

By managing services in this way we can deliver the platform stability, quality support and product innovation that our clients are looking for. It's this global community that drives product innovation and enables us to implement projects quickly--be it platform conversions, new product launches or market expansion--to give our clients a competitive advantage.

How is FirstVision™ different from what other providers offer?

One of the key strengths of FirstVision is that it allows financial institutions to pursue a standard operation model, accelerating market and product expansion and helping them to consolidate costs. This means they can focus their attention on business development and customer relationships rather than dealing with compliance and the other issues associated with the complexity of legacy or in-house platforms.

Why is the industry moving in the direction of global integrated platforms like FirstVision?

Our customers are facing many challenges in this unprecedented time - increasing credit risk from customers, professional fraudsters continually identifying new ways of accessing customer data, rapidly changing regulatory environments, nervous consumers with lower confidence and loyalty in the financial system. As a result, card issuers need to be more nimble, flexible and fast to respond - faster than ever before.

FirstVision combines the power of an integrated platform with value-added, real-time tools, helping our customers expand in a controlled way with tightly integrated sales channels so you can respond to all these latest challenges in the marketplace.