Our client-branded arrears management includes analytics for segmentation, rich channel contact strategies, flexible payment methods, sophisticated dialler campaigns, experienced collection negotiators and performance measurement aligned to your business objectives.

First Data Advantages

The First Data arrears management solutions and experienced collections agents enable businesses to apply differentiated customer treatment strategies across account portfolios. We can help increase contact rates, amounts promised and arrears collected. Business intelligence reporting tracks portfolio performance to your business objectives.

Key Components

  • Collection solution that are fully integrated with the FirstVision platform
  • Wide choice of customer contact channels
  • Strategic predictive analytics
  • Champion & Challenger treatment strategies
  • Multiple payment solutions
  • Call recording for quality management and compliance
  • Portfolio reporting and key performance indicators
  • Effective, experienced collection agents
  • Branded customer experience using definable call scripting
  • Visibility of full customer relationship