The First Data FirstVision platform uses the Credit Management System (CMS), the Account Service Management (ASM) and the Interchange Tracking System to manage disputes, chargebacks and fraud. 

First Data Advantages

Our dispute management system increases efficiency and improves customer service in the fraud resolution process.  The system enables agents to initiate, execute and complete all functions necessary to handle disputes, chargebacks and fraud transactions in the FirstVision platform.

Key Components

  • Automatic queuing of potential fraud transactions
  • Ability to route transactions to specific agents
  • Ability to move transactions real time between accounts
  • Ability to charge back and write off transactions