Services offered through our Contact Centres include fraud monitoring, outbound telephone alerts to customers and fraud case management.

First Data Advantages

As an industry leader in fraud and risk management, our experience and expertise can help limit losses whilst maintaining a high level of customer satisfaction. We offer operational services that help you stay ahead of emerging trends to effectively detect and reduce fraud and protect your cardholder base.

Key Components

  • Card activation
  • Authorisation name match
  • Card Value (CV) validation
  • Lost and stolen processing
  • Dispute management and chargebacks
  • Fraud case management
  • Text and voice alerts