CareCloud and First Data Launch Breeze, a Patient Experience Management Platform
- Category: Corporate
Backed by the power of First Data’s Clover® platform, Breeze transforms the interaction between the patient and practice into a digital, mobile, and modern experience
Breeze introduced to digital health innovators at Health 2.0 annual fall meeting
NEW YORK, OCTOBER 3, 2017 – CareCloud and First Data (NYSE: FDC) have joined forces to help medical practices engage their patients through a new patient experience management platform called Breeze. Breeze’s mobile and web apps allow patients to manage their doctors’ appointments from their smart device, fill out necessary insurance and medical forms, and manage payments anywhere, anytime. This strategic alliance brings together the power and intuitive design of CareCloud’s healthcare platform with First Data’s commerce-enabling technology.
“People want to have the same kind of technology in the doctor’s office that they are using to manage everything else in their lives, whether it’s using an app to book a dinner reservation, check in for a flight from their phone, or manage their finances,” said Ken Comée, CEO of CareCloud. “Physicians want to give their patients this kind of automated, digital experience but have been challenged with software that’s payer-centric, not patient-centric. Breeze flips medical practice technology on its head and orients all practice workflows around the patient experience — setting a new standard for visiting the doctor.”
“CareCloud has spent years honing its technological capabilities to serve the healthcare industry, and we are delighted to partner with them on this game-changing product for physicians’ offices across the country,” said Chris Foskett, Executive Vice President, Corporate and Business Development, First Data. “We are bringing to market a comprehensive healthcare solution with full payments integration, a unique product offering that has major implications for how people engage with their healthcare providers.”
Simple Patient Experience
Breeze applies consumer-centric innovations to healthcare, fundamentally transforming the interaction between a practice and its patients. The platform runs natively on First Data’s Clover® Mini and Clover® Station, iOS or Android devices, and any computer. Patients can access Breeze on any of these devices to check in, avoid wait times at the reception desk, and schedule their next appointment.
For payment, patients can view and manage existing balances on the go, using their payment method of choice, including credit, debit, mobile wallets, HSA, cash, or check. Patients also have the ability to set up partial payments or payment plans so they can pay when and how they want.
Streamlined Practice Management
In addition, by digitizing the waiting room, Breeze helps physician practices of all sizes increase productivity, revenue, and patient satisfaction while reducing administrative costs.
“From the moment that the patient walks in, they are happier, and my staff no longer has to spend time dealing with packets of registration papers. Our front office can now focus on patient care and delivering the excellent level of service that they deserve,” says Barbara Arbide, a practice manager who is using Breeze in her allergy practice in Coral Gables, FL.
Practices using Breeze have access to more than 300 curated business applications — which simplify everything from inventory management to time tracking — through the Clover® App Market. The flexibility of the platform enables CareCloud to continuously add new functionalities based on physician and patient needs. Additionally, the sleek look and feel of First Data’s Clover devices will modernize any medical practice.
CareCloud and First Data developed Breeze to meet changing consumer expectations in healthcare. According to the 1,100 patients who responded to CareCloud’s 2017 Patient Experience Index (PXI) survey, the experience outside the exam room has a significant impact on a practice’s ability to attract and keep patients.
- Limited payment options pose a risk to providers — 34 percent of patients said they would switch doctors in order to be able to pay their bills online, and 30 percent said they would switch if they could set up payment plans.
- Practices need help managing payment obligations — only 19 percent of patients with outstanding balances were asked to pay during their visit, and an incredible 33 percent were never asked to pay.
- Patients want mobile appointment scheduling — 21 percent of patients said they would consider switching doctors if they could request appointments online anytime, anywhere. This number almost doubles for Millennials, 41 percent of whom would consider switching for that ability.
- Reducing wait times boosts patient loyalty — 31 percent of patients said they would consider going to another practice for shorter wait times.
Available today, Breeze is the first CareCloud product to be developed in association with First Data, a global leader in commerce-enabling technology, and a strategic investor in CareCloud. Breeze will initially be marketed by CareCloud and a pilot group of channel partners. It will then be deployed to other First Data partners for commercialization, becoming available to the thousands of medical practices that use First Data’s Clover payments technology directly or through First Data’s channel partners and those looking to adopt Breeze in their practices.
For more information or to experience Breeze through the eyes of a consumer with a 360-degree virtual reality tour, visit carecloud.com/breeze.
CareCloud is the leading provider of cloud-based revenue cycle management (RCM), practice management (PM), electronic health record (EHR), and patient experience management (PXM) solutions for high-growth medical groups. CareCloud helps clients increase financial and operational performance, streamline clinical workflows, and improve patient care nationwide. The company currently manages more than $4 billion in annualized accounts receivable on its integrated clinical and financial platform. To learn more about CareCloud: www.carecloud.com.
About First Data
First Data Corporation (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 24,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,800 transactions per second and $2.2 trillion per year.