The future of gift cards

2016 Prepaid Consumer Insights Study

3,650

Respondents

Survey of 3,650 consumers, aged 18 and up

2,341

Screened

2,341 consumers screened to have purchased or received traditional/plastic or e-gift closed loop gift cards within the past 12 months

2016

October

Survey conducted October 2016. Data from survey was weighted to correspond to census distributions.

The gift card as we know it is transforming into something bigger. Make no mistake, gifting of physical cards is as strong as ever. But buyers are adopting digital gift cards now more than ever, embracing the convenience of mobile apps and gift cards as the new currency. As busy consumers do more on their mobile devices, they are embracing mobile apps and reloadable gift cards as a new form of tender.

Our 2016 Consumer Insights Study shows six major trends that are reshaping the industry and point to tremendous opportunity for retailers and financial organizations to engage with consumers in new and exciting ways. We also see three consumer groups driving gift card purchases, each with its own distinct patterns and motivation.

1. #threescompany

We found that three major consumer groups are driving gift card adoption and spending. Of these three groups, one buys the most physical and e-gift cards across all verticals, one spends the most across both card form factors, and one leads the way in self-purchasing of gift cards; not to give, but to use for themselves.

The Socializers

The Socializers

Ages 18 - 34

Percent of respondents who purchased more gift cards in 2016

21%

Physical gift cards

34%

E-gift cards

physical: 251, e-gift: 167
  • Value hunters
  • Convenience junkies
  • Love "authentic" experiences
The MTV Generation

The MTV Generation

Ages 35 - 54

Are most likely to purchase gift cards for self-use

40%

Physical gift cards

44%

E-gift cards

physical: 405, e-gift: 259
  • Work to live
  • Researchers and skeptics
  • Brand loyalty
The Maturists

The Maturists

Ages 55 +

On average, spend the most

$75

Physical gift cards

$84

E-gift cards

physical: 366, e-gift: 163
  • Cautious
  • Self-sacrificing
  • Less digitally savvy

In addition to choice, your audience matters. Different age groups purchase differently. #threescompany

2.#shifthappens

The gift card market is shifting, but don’t toss your plastic cards. While consumers continue to embrace digital gift cards, physical gift cards aren’t going anywhere, with the the average number of physical cards purchased rising steadily in the last four years.

Survey Question

Approximately how many physical gift cards in total have you purchased in the last 12 months?

Results

  • 4.8
    2012 1,420 respondents
  • 5.1
    2013 576 respondents
  • 4.7
    2014 1,089 respondents
  • 5.5
    2015 1,052 respondents
  • 5.9
    2016 1,022 respondents

The average number of physical gift cards purchased has risen YOY for the last four years from 4.8 to 5.9

72%

of respondents

purchased or received
physical gift cards

51%

of respondents

purchased or received
digital gift cards

People want choice, whether it’s the convenience of mobile gifting apps or finding that perfect gift card for Mom. #shifthappens

3. #keepspending

Overspending the amount of a gift card is the new normal. 75% of consumers with gift cards in 2016 spend $27.74 more than the amount on the card, up from 69% last year.

Survey Question

In the last 12 months, when paying with your gift card, did you spend more than the value of the card?

Results

69%

2015 1,144 respondents

75%

2016 1,117 respondents

Three-quarters of consumers with gift cards spend more than the value of the card.

Market to your consumers with the idea that they will overspend, with special deals, bundles, and the option for auto-reload. #keepspending

4. #treatyourself

Self-purchasing of gift cards is rapidly becoming the new tender type for many consumers. Driven by loyalty points, rewards, and discounts, more consumers are purchasing gift cards for their own use than in years past.

Survey Question

Did you purchase a physical or e-gift card for yourself?

Results

53%

More than half of digital gift card purchasers self-purchase.

9%

growth

Since 2014, self-purchasing of physical cards has grown by 9 percent.

13%

growth

Since 2014, self-purchasing of digital cards has grown by 13 percent.

How are you packaging and marketing gift cards? Because they’re not just gifts anymore. They’re the new currency. #treatyourself

5. #whereitsapp

In 2016, we’re seeing more consumers embracing mobile apps for storing their gift cards, for convenience and to keep from losing them.

Primary Question

How interested are you in using an app to store gift card information on your mobile phone?

Results

50%

2016 2,341 respondents

50% of consumers are interested in storing gift card information on an app.

Further Results

What are the main reasons you might want to store gift card information on your mobile phone?

37%

respondents

More convenient

37%

respondents

Don't have to carry cards

33%

respondents

Less likely to lose the cards

People are ready for mobile gift card apps—as long as they’re secure. #whereitsapp

6. #makeitpersonal

More than half of respondents are interested in receiving some kind of notification (email, text, push) about gift card balances and special offers.

Survey Question

How interested would you be in receiving electronic notifications (email, text messages, etc.) about balances or special offers from a merchant whose gift card you had stored in an app on your mobile phone?

Results

85%

80%

67%

2,341 respondents

Across all ages groups, 78% are at least somewhat interested in email or text notifications about balances or special offers.

Personalized service is key to marketing success, and mobile gift card apps give you the platform to engage with customers and cardholders. #makeitpersonal

As the 2016 Consumer Insight Study shows, consumers, whether they are Socializers, the MTV Generation, or the Maturists, love the range of choices they have for gift cards -- physical, digital, and mobile. Card purchasing goes beyond gifting, as more people self-purchase cards to use in place of cash or credit.

Savvy gift card providers should embrace and promote the mobile gift card app, which offers the possibilities of auto-reload, convenient transactions, and personalized marketing and customer service.

Customers are ready.