Survey of 3,650 consumers, aged 18 and up
2,341 consumers screened to have purchased or received traditional/plastic or e-gift closed loop gift cards within the past 12 months
Survey conducted October 2016. Data from survey was weighted to correspond to census distributions.
The gift card as we know it is transforming into something bigger. Make no mistake, gifting of physical cards is as strong as ever. But buyers are adopting digital gift cards now more than ever, embracing the convenience of mobile apps and gift cards as the new currency. As busy consumers do more on their mobile devices, they are embracing mobile apps and reloadable gift cards as a new form of tender.
Our 2016 Consumer Insights Study shows six major trends that are reshaping the industry and point to tremendous opportunity for retailers and financial organizations to engage with consumers in new and exciting ways. We also see three consumer groups driving gift card purchases, each with its own distinct patterns and motivation.
We found that three major consumer groups are driving gift card adoption and spending. Of these three groups, one buys the most physical and e-gift cards across all verticals, one spends the most across both card form factors, and one leads the way in self-purchasing of gift cards; not to give, but to use for themselves.
The SocializersAges 18 - 34
Percent of respondents who purchased more gift cards in 2016
- Value hunters
- Convenience junkies
- Love "authentic" experiences
The MTV GenerationAges 35 - 54
Are most likely to purchase gift cards for self-use
- Work to live
- Researchers and skeptics
- Brand loyalty
The MaturistsAges 55 +
On average, spend the most
- Less digitally savvy
In addition to choice, your audience matters. Different age groups purchase differently. #threescompany
The gift card market is shifting, but don’t toss your plastic cards. While consumers continue to embrace digital gift cards, physical gift cards aren’t going anywhere, with the the average number of physical cards purchased rising steadily in the last four years.
People want choice, whether it’s the convenience of mobile gifting apps or finding that perfect gift card for Mom. #shifthappens
Overspending the amount of a gift card is the new normal. 75% of consumers with gift cards in 2016 spend $27.74 more than the amount on the card, up from 69% last year.
Market to your consumers with the idea that they will overspend, with special deals, bundles, and the option for auto-reload. #keepspending
Self-purchasing of gift cards is rapidly becoming the new tender type for many consumers. Driven by loyalty points, rewards, and discounts, more consumers are purchasing gift cards for their own use than in years past.
How are you packaging and marketing gift cards? Because they’re not just gifts anymore. They’re the new currency. #treatyourself
In 2016, we’re seeing more consumers embracing mobile apps for storing their gift cards, for convenience and to keep from losing them.
People are ready for mobile gift card apps—as long as they’re secure. #whereitsapp
More than half of respondents are interested in receiving some kind of notification (email, text, push) about gift card balances and special offers.
Personalized service is key to marketing success, and mobile gift card apps give you the platform to engage with customers and cardholders. #makeitpersonal
As the 2016 Consumer Insight Study shows, consumers, whether they are Socializers, the MTV Generation, or the Maturists, love the range of choices they have for gift cards -- physical, digital, and mobile. Card purchasing goes beyond gifting, as more people self-purchase cards to use in place of cash or credit.
Savvy gift card providers should embrace and promote the mobile gift card app, which offers the possibilities of auto-reload, convenient transactions, and personalized marketing and customer service.
Customers are ready.