Operational Costs Eating Away at Your Profits?
It’s no secret. Customer support areas are your company’s engine room — important to help deliver a good customer experience. But if your support functions are mismanaged, the ripple effect impacts your customer satisfaction, loyalty and retention. ZenDesk, Inc. reports that 82% of customers stopped doing business with a company because of bad customer support. Clearly the last thing you want is to jeopardize your customer relationships.
Is Your Business Customer Centric?
Every customer “touchpoint” is an opportunity for you to drive customer engagement, retention, and to help grow your business. But managing multiple customer touchpoints — from account statements to remit payments — consumes a tremendous amount of resources, often at the expense of the core activities that made your business successful to begin with. Outsourcing gives you more operational control and staffing flexibility — you pull-in additional resources where needed.
I can think of many valid reasons to consider outsourcing. Some businesses struggle to manage their day-to-day customer support activities. And still others just want to get more done while cutting their operational expenses. A good vendor partner integrates with your in-house operations to make the customer experience seamless.
Keep the Engine Running Smoothly
You know it’s a big capital investment to manage customer support services in-house. First Data’s ongoing investment in services and solutions provides you with holistic customer support — throughout the entire account lifecycle. Outsourcing to First Data enables you to benefit from comprehensive billing and payment solutions under one roof.
Card Production Solutions — You want to put purchasing power into the hands of your customers, right? First Data provides end-to-end card fulfillment services — from plastics and embossing to comprehensive chip card options — to support your various card payment types.
Customer Communications — You can better leverage your account statements, letters and digital correspondence to stay in front of your customers. Our communications options help you to manage and automate the content, creation, delivery, and retrieval of your customer communications.
Remittance Services — You (and your customers) expect accurate, timely and efficient processing for each payment transaction. First Data provides seamless, automated remittance services — processing paper-based or electronic customer payments.
Over the past two years, First Data has made substantial technology investments in its Global Financial Solutions (GFS) business — from extensive innovations in credit and commercial issuing, an exciting new loyalty and rewards platform, major upgrades for our Output Services capabilities, and an entirely new architecture for client solutions delivery.
Join us! Our upcoming strategic initiatives webinar will highlight how you can benefit from our investments in GFS innovation.
Date: Tuesday, September 19, 2017
Attend this complimentary one-hour webinar (exclusive, by-invite-only for clients, partners and invited guests) and hear directly from First Data GFS executive and product leadership so you can:
- Learn How Our Strategic Investments are Translating Into Powerful New Solutions
- Provide Your Retail Customer With More Payment Options With Point-of-Sale Loans
- Drive Higher Card Usage and Customer Loyalty With a New Kind of Rewards Program
- Give Customers Digital Tools They’ll Use, How, When and Where They Want
- Help Attract, Retain More Business Accounts With Better Commercial Card Solutions
- Deepen Customer Relationships With More Modern Personalized, Convenient Support
Your customer support services have become more complex to deliver – and more expensive. Outsourcing to First Data is an effective and efficient option — a seamless extension of your in-house operations.