Benefits for Financial Institutions

Whether you want to outsource your entire call center functions or implement a self-service Interactive Voice Response (IVR) solution, First Data has the IVR systems and call centers you need to be successful. We handle an average of 30 million calls per month with customer satisfaction as the top priority.

  • Highly trained call center agents take your customer’s call
  • Save money with a fully hosted phone banking solution
  • Provide customers 24x7x365 access to account information
  • Resolve simple issues with IVR

Key Components

  • Available ports precisely calculated to ensure little to no hold time for customers
  • First Data managed and owned phone lines with resource upgrades as necessary result in less expenses for you
  • Highly scalable call center technology that allows you to start small and expand on demand
  • Full system integration delivers up-to-date, real-time account information
  • Voice and touch-tone responses available on IVR, while agents handle the more complex and sensitive issues