Benefits

To carry out your mission, you must provide high quality customer support. In addition to online self-service solutions, we operate call centers for 13 government agencies and more than 100 government Interactive Voice Response (IVR) systems. First Data Customer Support Solutions can provide your agency with:

  • Innovative customer support solutions
  • Secure, convenient web and phone self-service options
  • Experience in high-volume interactions
  • Staffing and training services
  • Quality control and analysis

 

Key Components

  • Ensure world-class service and support to your customers with well-trained, professional personnel.
  • Provide rapid, convenient self-service support to program participants through secure websites and Interactive Voice Response (IVR) systems.
  • Receive high volumes of telephone inquiries without worry using First Data live operator call centers.
  • Benefit from tried and tested performance measures, work flows, training methods, scripts, metrics, and procedures for customer service centers.
  • For systems developed by other vendors, maintain quality and reduce risk with First Data Quality Assurance and Independent Verification & Validation (IV&V) services.