Benefits

To carry out your mission, you must provide high quality customer support. Answering more than 600,000 phone calls daily for clients, we operate call centers for 13 government agencies and provide self-service online portals and Interactive Voice Response (IVR) telephone systems. First Data Customer Support Solutions can provide your agency with:

  • Innovative customer support solutions
  • Secure, convenient web and phone self-service options
  • Experience in high-volume interactions
  • Staffing and training services
  • Quality control and analysis

Key Components

  • Ensure world-class service and support to your customers with well-trained, professional personnel.
  • Provide rapid, convenient self-service support to program participants through secure websites and Interactive Voice Response (IVR) systems.
  • Receive high volumes of telephone inquiries without worry using First Data live operator call centers.
  • Benefit from tried and tested performance measures, work flows, training methods, scripts, metrics, and procedures for customer service centers.
  • For systems developed by other vendors, maintain quality and reduce risk with First Data Quality Assurance and Independent Verification & Validation (IV&V) services.