Jeff Hack has played a key role in shaping First Data’s transformation and strategy since joining the company in 2013. With an original portfolio overseeing products, solutions and service delivery for First Data’s Global Business Solutions unit, his firm-wide responsibilities have expanded to include pricing, client experience, sales and management information and enterprise programs. Jeff is a member of First Data’s Management Committee, the company’s senior leadership group.
Jeff came to First Data from Morgan Stanley Smith Barney, where he served as chief operating officer from 2011 to 2013. At Morgan Stanley, Jeff was part of the new management team that led the successful integration of Smith Barney into that business following its acquisition from Citigroup. Following the integration, the client base and salesforce of the combined companies stabilized and increased while profits quadrupled and profit margins tripled.
Prior to joining Morgan Stanley, Jeff spent seven years at J.P. Morgan Chase & Co in a variety of leadership roles as executive vice president and managing director. Among his responsibilities were leading corporate Strategy, serving as chief operating officer of J.P. Morgan’s Treasury and Securities Services businesses, where he managed 25,000 people in over 20 countries. He also served as chief operating officer of the J.P. Morgan Private Bank and Private Client Services businesses, where he oversaw products and services in addition to the unit’s finance, strategy, technology and operations.
Earlier in his career, Jeff spent 10 years at Smith Barney in leadership positions in product management, strategy and finance. He served as Smith Barney’s chief operating officer and chief financial officer from 2000 to 2004. He previously worked at McKinsey & Company as engagement manager advising major financial services companies from 1991 to 1994.
Jeff is a cum laude graduate in economics from the Wharton School at the University of Pennsylvania and received his MBA from Harvard Business School. He resides in Scarsdale, New York with his wife Amanda and sons Andrew and Tyler.