Tips on protecting your information and your Account
Here are some simple but important tips to keep your Account secure.
Keep it secret
Your PIN keeps your Account and the money in it secure. You should never give your PIN to anyone for any reason, not even to someone you trust. If you can’t remember your PIN, call the Customer Service number on the back of your card and tell the Representative that you need to create a new one.
Opting in for paperless or online statements isn’t just good for the environment; it’s also a good way to protect your privacy.
Disable the auto-complete feature
Make sure you disable your browser's ability to "auto-complete" fields of information when you are online. Although the auto-complete feature can be convenient for fields that frequently require the same information, this feature can also store information like your 16-digit card number and PIN which someone else using your computer can access.
Beware of Scams
There are several types of tactics that involve the attempt to obtain sensitive information such as your name, user name, password, PIN, and other Account details in order to access your Account. Never give anyone your Money Network Account information, even someone you trust. Legitimate companies will never email you looking for information.
If you are contacted by someone attempting to get your Money Network Account information, call the Customer Service number on the back of your card immediately.
- Phishing (email): a practice used by scammers who send a mass email to every address they can hoping to trick people into revealing sensitive personal information such as passwords, Account information, SSN, and mother’s maiden name, among others. These emails may even appear to come from someone you know.
- SMishing (text): another variation of phishing that involves sending out mass text messages to as many people as possible.
- Vishing (phone): a practice where scammers typically call as many people as they can and leave and automated voice message saying there is a problem with your Account.
Examples of scam messages looking for your information:
- "Verify your Account." We will never ask you to verify personal information such as passwords, SSN or other personal information via email.
- "If you don’t respond within 48 hours, your Account will be closed." or "Your Account has been deactivated". These messages attempt to convey a sense of urgency so that you will respond without thinking. They may even claim that your response is required due to an Account security compromise.
Remember, always call the Customer Service number on the back of your card, instead.