Clover Check Acceptance FAQs

Activation and Installation

Transaction Information

Troubleshooting

Image Taking Tips

General Clover Check Acceptance App Information

Billing and Statement Information

By Mail/Drop Box

Specialty Items

Paper

Activation and Installation

Please call merchant services at (800)-366-1054 to update your banking information.
A functioning, registered Clover workstation, Owner rights, and an internet (LAN or Wi-Fi) connection.
Yes, the Clover Check Acceptance app must be able to securely connect to the internet in order to access our database for payment approval.

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Transaction Information

Some items are not eligible for electronic processing. These types of checks must be deposited as a paper check.
Yes, the Clover Check Acceptance In-Person app processes personal checks, business checks, and corporate checks.
Electronic processing has a $25,000 maximum amount.
For split payments, other forms of payment should be entered prior to using Clover Check Acceptance.
Occasionally, Clover Check Acceptance will require the entry of a valid ID type and number. Follow the on-screen prompts.
Inform the customer Clover Check Acceptance is unable to approve the transaction at this time. Provide the customer with the decline receipt and ask for another form of payment.
Unless a message appears ‘keep check for deposit’, the merchant writes “VOID” on the check and returns it to the customer. Follow the on-screen prompts.
Clover Check Acceptance In-Person transactions are eligible for electronic refunds within 90 days of the transaction date. Refunds are allowed for the full check transaction amount and are processed through the refund function in the Clover Register. Follow the on-screen prompts.
Clover Check Acceptance In-Person transactions are eligible for electronic refunds within 90 days of the transaction date. Refunds are allowed for the full check transaction amount and are processed through the refund function in the Clover Register. Follow the on-screen prompts.
The first receipt printed is the In-Person conversion agreement with the return check fee amount. The second receipt is for goods and services purchased from the merchant.

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Troubleshooting

The app will step you through the process of reimaging the check. If it continues to prompt you to retake the image, we suggest asking for another form of payment.

NOTE: On screen help is available by clicking the '?' on the check image capture screen.
You can find the Clover support number on your Clover Device or on the Web Dashboard.
  • Clover Device: Open the Help app, select the Get Help tab, select a problem type in the 'I need help with:' dropdown menu, find the phone number listed on the page.
  • Web Dashboard: Log into the Web Dashboard, find the Clover Support number in the Support panel.
Clover Check Acceptance requires a printer for all transactions. The application cannot be installed or a transaction cannot be processed if a printer is not detected. Check your workstation's settings and ensure there is an active printer. For further printer assistance, please contact Clover Support at (855) 853-8340 or http://help.clover.com.
Follow these simple steps:
  1. Log in to your clover.com account.
  2. Navigate to Setup from the Merchant Home screen.
  3. Select the Payments option.
  4. Under Tender Types, select the option labeled 'Check.'
The original 'Check' button will be added to your Clover device next time you process a payment. Questions? Call 1-855-853-8340.

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Image Taking Tips

  • Make sure there is nothing on the counter top that would appear in the background of the image.
  • Make sure the check is not angled in the image.
  • Confirm all four corners of the check are visible in the image.
  • The account information on the bottom of the check is unobstructed and in focus.
  • Do not hold the check in a manner that bends the check.
  • Point the device away from lights in the ceiling or background of the image.
  • All four corners of the check are visible.

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General Clover Check Acceptance and App Information

The Clover Check Acceptance Electronic Check Acceptance (In-Person) app can process personal checks, business checks, and corporate checks.
The consumer will sign the In-Person agreement at the beginning of the transaction process. The notification discloses the state’s return check fee and authorizes the transaction to be converted to an electronic item.
No, the application temporarily stores the image during the transaction process, but is deleted once the transaction is complete. There is no need for the merchant to delete any files or empty any recycle bins.
Transactions are handled through the electronic process and are regulated by the federal government. Clover Check Acceptance has earned its reputation and is recognized for its position as the leader in the industry by offering a consistently safe and accurate range of products and services.
https://FirstData.com/Clover Check Acceptance/Clover or (800) 366-1054.
Any item ‘Not Authorized’ or declined by Clover Check Acceptance will not be warranted. Merchants can choose to accept these checks, but at their own risk.
You will receive your Merchant ID (12–16 digits) in your Welcome Email. Be sure to confirm your email account during the installation process.

To find it on your Clover device:
  • Tap"Help App "
  • Tap"Diagnostics "
You can find the Clover support number on your Clover Device or on the Web Dashboard.
  • Clover Device: Open the Help app, select the Get Help tab, select a problem type in the “I need help with:” dropdown menu, find the phone number listed on the page.
  • Web Dashboard: Log into the Web Dashboard, find the Clover Support number in the Support panel.
You will receive your Clover Check Acceptance Subscriber ID (8 digits) in your Welcome Email. Be sure to confirm your email account during the installation process.
Specialty Items and By Mail/Drop box transactions require the use of a scanner. The Clover camera does not meet the regulatory requirements for check imaging for these products
Currently, Clover is only compatible with the Magtek ImageSafe USB scanner and the Magtek MICRSafe scanner for high volume In Person transactions.
No, the ImageSafe and MICRSafe are only compatible with Clover Station and Clover Mini.
Open the Check Acceptance App, Click on the “My Clover Check Acceptance Products” tile and select the products you wish to enroll. Sign the Terms and Conditions.
Yes, if the scanner is plugged in and on, Clover will default to the scanner during the check processing portion of the transaction.
Usually two business banking days
Please refer to your Sales Representative for pricing
We do not provide service related support to third party scanners, but will assist the merchant with any issues related to functioning with the Clover device, ex. “My scanner is plugged in, but Clover is displaying an error message.”
No, Bluetooth does not meet required security standards.
Yes, the Merchant can access ordering information by clicking on the “Helpful Tips” tile from the Welcome Screen.

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Billing and Statement Information

Clover Check Acceptance mails monthly invoices. Online reports are available via ClientLine at https://www.myclientline.net.
Standard pricing includes a discount rate and transaction fee. There are no monthly minimums.
Yes, your record is still available in our database and can be re-activated in most cases.
Uninstalling the app does not cancel the service. Please contact Clover Check Acceptance Merchant Services directly to cancel (800) 366-1054.
Please contact Clover Check Acceptance Merchant Services directly to cancel (800) 366-1054.
If Clover Check Acceptance has warranted the check, you have the peace of mind that you are covered and don’t have to pursue collections with the check writer. Any checks returned by the bank are sent directly to Clover Check Acceptance for collection efforts.
In most cases, funds are deposited in 2 business days for all approved transactions.

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By Mail/Drop Box

Contact your Merchant Services Sales Representative for assistance with ordering. If you do not know how to contact your Sales Representative, contact Clover Check Acceptance Merchant Services for assistance 1-855-853-8340.
Personal Checks, Business Checks, and Corporate Checks

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Specialty Items

The Merchant Reference Code allows the user to enter a unique transaction number to identify the transaction, i.e. an apartment complex may want to enter the apartment number to associate that item with that account. This is important to identify which item is associated with a payment amount since the specialty items do not have a traditional account number.
Money Orders, Cashier’s Checks, Insurance Checks, Traveler’s Checks, and Government Checks

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Paper

Yes, the Clover Check Acceptance app will provide an approval code for the item indicating it is covered for warranty purposes, but must be deposited in the bank for funding.

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